Join Our Team
Ready for a new challenge with an innovative public safety technology company? If so we are excited to meet you. Check out the positions we are currently looking to place.
Current Open Positions
Listed below are our current open positions at StarChase.com.
Questions regarding open positions or other opportunities please email us at careers@starchase.com.
Job Description
StarChase continues to expand and is looking for former LE leaders interested in contributing to our unprecedented growth and success. The ideal candidate must have a significant amount of law enforcement experience (preferably command staff / leadership role, FBINAA graduate or equivalent, i.e. SMIP, POST Command College). This is a remote position for anyone outside the immediate area of our HQ in Virginia Beach, VA. The Business Development Manager (BDM) is directly responsible for identifying and generating new LE agency opportunities, providing timely responses to incoming LE leads, building and maintaining agency relationships, developing strategic growth plans for their respective territory, conducting agency research, and collaborating with existing BDM team members to achieve company sales and revenue goals by actively networking and building relationships. StarChase BDMs are key players in driving company expansion and profitability. This is considered a 'tip of the spear' position.
Key responsibilities
• Identifying new agency opportunities: Researching potential agency customers, identifying and generating sales prospects.
• Client relationship management: Building and maintaining strong relationships with existing and potential agencies through regular communication and engagement with existing Account Relations Managers (ARMs).
• Sales strategy development: Creating and executing strategic sales plans to target new and existing agency customers.
• Business proposals / presentations / demonstrations: Deliver compelling presentations, proposals and demonstrations of our life-saving products and services to prospective agency clients.
• Partner collaboration: Collaborating with marketing, IT and other departments to align business development strategies and achieve goals.
• Lead generation: Actively prospecting for new leads through networking, cold calling, and attending industry events and tradeshows.
• Sales pipeline management: Tracking and managing the sales pipeline to ensure an abundance of opportunities and timely closure of deals.
• Reporting and analysis: Monitoring sales performance, analyzing data, and providing insights to inform strategic decisions.
Required skills for a Business Development Manager
• Excellent communication skills: Strong verbal and written communication to effectively present proposals and build relationships with clients.
• Networking abilities: Ability to build and leverage professional networks to identify new business opportunities.
• Well versed in LE policies, pursuit mitigation, LPR, RTCC’s and other crime-recognition tools and national trends.
• Sales acumen: Deep understanding of sales processes, techniques, and the sales cycle. Those with little to no experience will be evaluated for capability of learning and executing these crucial functions on an individual case basis.
• Market knowledge: Expertise in the industry, market trends, and ability to provide detailed analysis.
• Negotiation skills: Confidence in negotiating contracts and pricing with clients.
• Strategic thinking: Ability to develop and execute comprehensive business development strategies.
• Project management skills: Effective time management and ability to manage multiple projects simultaneously.
• Must be coachable, self-starter, and team player.
Compensation & Benefits
• Base salary + commission and bonuses (uncapped)
• Full-time employment
• Benefits Include: Employee Incentive Plan (EIP), Health, Dental, Vision, Accident, Life, STD and 401K
Job Description
Our company is looking for a creative individual to assist in leading and driving the company’s marketing initiatives. The ideal candidate will have prior marketing management experience, with a proven track record of developing and executing effective strategies through modern marketing mediums/disciplines. The position is based in our Virginia Beach corporate office, reporting to the VP of Sales & Business Development.
Required Experience – (3+ Years)
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Strong analytical and problem-solving skills
• Strong supervisory and leadership skills
• Ability to create, implement, and monitor budgets
• Thorough understanding of principles and methods used to promote, display, and sell products and
services in a digital world
• Proficient with Microsoft Office Suite or related software
• Management of email automation campaigns
• Google Analytics setup, monitoring and reporting
• Configuration and implementation of paid ad campaigns via platforms like Google, Facebook, etc.
• Management of social media initiatives & core strategies
• Planning and execution of content marketing initiatives
• Management of contractor and vendor relationships
• Administration of content within a CMS like WordPress
• Development of SEO/SEM strategies as it relates to site rankings, content, and website optimization
• Tradeshow/event planning and management including show research, registration, tradeshow assets &
equipment, tracking show costs and expenses ordering booth materials, creating mailing lists,
coordinating promotions, and organizing and prepping show material for shipping
Additional Responsibilities
• Develop and manage collateral requests for Sales and other departmental needs
• Manage overall marketing calendar
• Track high-profile related industry news, StarChase mentions, Stories of Interest and share to relevant
internal/external channels
• Manage, maintain, and update social media accounts including social media strategy, guidance, feedback, and SM analytic reports
• Pitch/develop digital strategy/efforts and graphic design concepts for marketing initiatives
• Help develop digital and print advertising campaigns based on Sales objectives
• Assist VP in Developing and managing annual marketing plans, budget
Compensation & Benefits
• Pay is commensurate with experience.
• Benefits Include: Health, Dental, Vision, Accident, STD, Life and 401K
The Company
StarChase, LLC is a public safety technology company headquartered in Virginia Beach, VA. We manufacture patented GPS tagging and tracking technology to local, state, and federal law enforcement agencies worldwide. This is an exciting opportunity to be part of a team that brings life-saving technology to first-responders and the communities they serve. Come join our team!
Job Description
The Product Installation and Support Technician will provide technical and installation support of StarChase products into law enforcement vehicles. The role requires the candidate be able to follow technical instructions, perform functionality testing, preparing product and installation components for shipment, supporting returned or warranty products, onsite product installation, troubleshooting and repair. This is a full-time position, with an estimation of up to 75% travel. The position is based in the corporate offices in Virginia Beach, VA and reports to the Service & Installation Manager.
Responsibilities
• Installation of product into law enforcement vehicles
• Assist in cross-training 3rd party installation representatives on install and operation of the technology
• In field product support, diagnose and resolve technical issues on-site, while working closely with local agency points of contacts
• Work with Territory Sales and Support team to facilitate installations
• Work with Service & Delivery and engineering staff to support other aspect of product deployment
• Support company policies and procedures, goals and objectives, and best practices
• Receive and inspect returned systems for warranty or refurbishment
• Receive and field warranty issues, troubleshoot/repair for reinstallation of units
• Document product installations, servicing, and support efforts
• Gain product knowledge and installation procedures through mentoring provided by supervisors and management
• Gain troubleshooting techniques and diagnostic processes through onsite training and peer guidance
• Ensure proficient communication with vendor and agency interfacing skills
• Clean and maintain work area
• Secure equipment when not in use
• Identify risk mitigation actions and risks
• Work closely with all departments including CTO Office and engineering staff to constantly improve efficiency of installation and support capabilities
• Understand and work closely with all StarChase products including CoreView Mapping platform
The Ideal Candidate Must Possess
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Strong analytical and problem-solving skills
• Proficient with Microsoft Office Suite or related software
• Candidate must possess a valid driver’s license and passport is a plus but not required.
• Able to conduct service requirements during independent trips and as a part of a team.
Qualifications
• Customer service and support experience
• Fleet maintenance and field experience strongly desired
• Physical requirements: able to lift 50lbs, comfortable working on vehicles, work conditions include inside and outside installation work, and frequent air travel.
Compensation & Benefits
• Salary is commensurate with experience.
• Full-time employment
• Benefits Include: Employee Incentive Plan (EIP), Health, Dental, Vision, Accident, Life, Short-Term Disability, and 401K
Job Description
The position provides technical support, quality control and assembly support to meet specifications within the StarChase manufacturing department. This entails following technical instructions, testing functionality, and supporting returned or broken/defective products, and troubleshooting/repair. This is a full-time position with benefits. The position is based in the corporate offices in Virginia Beach, VA. Position reports to the Production Manager.
Responsibilities
• Perform final quality control test of finished product, utilizing industry standard documentation.
• Perform assembly and testing of product as needed to meet production demands.
• Maintain daily production logs
• Clean and maintain work area. Turn off and lock up equipment when not in use
• Identify risk mitigation actions and risks
• Provide product support, diagnose and resolve technical issues, working closely with “Product Installation and Support” on trouble shooting
• Work closely with CTO and engineering staff to reduce cost in parts and assembly methods through testing and design
• Support the CTO and engineering in product development as needed
• Support company policies and procedures, goals and objectives, and good manufacturing practices
• Facilitates training with production staff
The Ideal Candidate Must Possess
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Strong analytical and problem-solving skills
• Proficient with Microsoft Office Suite or related software
• Candidate must possess a valid driver’s license and passport is a plus but not required.
• Able to conduct service requirements during independent trips and as a part of a team.
Manufacturing Support
• Utilize drawings, work instructions, and wiring diagrams to assemble products.
• Assemble product to meet specifications and operate within standard operating procedures (SOPs) and Job Safety Analysis(JSAs)
• Perform basic painting, drilling, or filing as needed.
Requirements
• Able to lift 30 lbs
• Proficient in Microsoft Office
• Able to multitask and prioritize
• Organized and detail orientated
• Previous lead experience in manufacturing or a similar environment
Compensation & Benefits
• Pay is commensurate with experience.
The Company
StarChase, LLC is a public safety technology company headquartered in Virginia Beach, VA. We manufacture patented GPS tagging and tracking technology to local, state, and federal law enforcement
agencies worldwide. This is an exciting opportunity to be part of a team that brings life-saving technology to first-responders and the communities they serve. Come join our team!
Job Description
Our company is expanding and looking for an ambitious and motivated individual to join our team as a Customer Support Specialist. You will be responsible for collaborating with support staff while providing
administrative and customer support to ensure efficient department operations. Top candidates will have good interpersonal skills, with an affinity for excellent customer service. This is a full-time position
based in our Virginia Beach, VA corporate office.
Responsibilities
• Respond to customer queries in a timely and accurate way, via phone and email
• Process requests via multiple sources and coordinate internally to ensure resolution
• Maintain and organize departmental calendars with upcoming meetings, events, and travel
• Manage product sales and warranty request which include ordering, shipping and returns
• Prepare shipping documentation to include commercial invoices, international BOLs and any
other required customs paperwork
• Update and maintain internal databases with a high degree of accuracy
• Perform other administrative duties as assigned
• Provide support remotely when necessary
Qualifications
• Experience with Outlook, Word, and Excel
• Experience using help desk software
• Able to lift 30-35lbs
• Ability to prioritize your workload to ensure critical issues are resolved first.
• Excellent communication and problem-solving skills
• Minimum 2 years of customer service is required.
Compensation & Benefits
• Annual salary
• Full-time employment
• Benefits Include: Employee Incentive Plan (EIP), Health, Dental, Vision, Accident, Life, Short
Term Disability, and 401K
StarChase provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.
