Help & Support
Our Service & Support Team is standing by to assist. See our support information listed below.
Our team is ready to assist and provide the answers needed to keep you moving forward. We pride ourselves on our timely, unparalleled customer service. See our FAQ section below or email our Service & Support Team for additional assistance:
Frequently Asked Questions
Check out some of the most common questions and support inquiries
regarding our StarChase products and service offerings
How do I register/activate new GPS Tags?
To register or activate new GPS Tags, please complete our Projectile Registration Form at https://support.starchase.com/forms/projectile_registration/
How do I order additional GPS Tags?
To order additional GPS Tags, please contact our Service & Support Department at firstname.lastname@example.org
How do I order additional Training Tags?
To order additional Training Tags, please contact our Service & Support Department at email@example.com
How do I return used GPS or Training Tags?
To return used GPS or Training Tags please contact our Service and Support Department at firstname.lastname@example.org.
How can I get help troubleshooting an issue?
To receive assistance in troubleshooting a mechanical or technical issue, contact our Service and Support Department at email@example.com.
How do I reset my username/password?
Try using the reset username/password link on the Real-Time Mapping login page. If you need additional assistance, contact our Service and Support Department at firstname.lastname@example.org.
Need help or have a support related question? Email us by clicking Contact Support below. We typically respond to a request within the same business day.
To contact our Sales Team, click Contact Sales below and complete the request form. A representative will be in touch within 24 hours.