Sales/Marketing
Full-Time
In Person
Start Date:
Product Installation and Support Technician
Job Description
The Product Installation and Support Technician will provide technical and installation support of StarChase products into law enforcement vehicles. The role requires the candidate be able to follow technical instructions, perform functionality testing, preparing product and installation components for shipment, supporting returned or warranty products, onsite product installation, troubleshooting and repair. This is a full-time position, with an estimation of up to 75% travel. The position is based in the corporate offices in Virginia Beach, VA and reports to the Service & Installation Manager.
Key responsibilities
Installation of product into law enforcement vehicles
Assist in cross-training 3rd party installation representatives on install and operation of the technology
In field product support, diagnose and resolve technical issues on-site, while working closely with local agency points of contacts
Work with Territory Sales and Support team to facilitate installations
Work with Service & Delivery and engineering staff to support other aspect of product deployment
Support company policies and procedures, goals and objectives, and best practices
Receive and inspect returned systems for warranty or refurbishment
Receive and field warranty issues, troubleshoot/repair for reinstallation of units
Document product installations, servicing, and support efforts
Gain product knowledge and installation procedures through mentoring provided by supervisors and management
Gain troubleshooting techniques and diagnostic processes through onsite training and peer guidance
Ensure proficient communication with vendor and agency interfacing skills
Clean and maintain work area
Secure equipment when not in use
Identify risk mitigation actions and risks
Work closely with all departments including CTO Office and engineering staff to constantly improve efficiency of installation and support capabilities
Understand and work closely with all StarChase products including CoreView Mapping platform
Required skills
Customer service and support experience
Fleet maintenance and field experience strongly desired
Physical requirements: able to lift 50lbs, comfortable working on vehicles, work conditions include inside and outside installation work, and frequent air travel.
The Ideal Candidate Must Possess
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail
Strong analytical and problem-solving skills
Proficient with Microsoft Office Suite or related software
Candidate must possess a valid driver’s license and passport is a plus but not required.
Able to conduct service requirements during independent trips and as a part of a team.
Compensation
& Benefits
Salary is commensurate with experience.
Full-time employment
Benefits Include: Employee Incentive Plan (EIP), Health, Dental, Vision, Accident, Life, Short-Term Disability, and 401K
StarChase provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.