Operations/Admin
Full-Time
In Person
Start Date:
Customer Support Specialist
Job Description
Our company is expanding and looking for an ambitious and motivated individual to join our team as a Customer Support Specialist. You will be responsible for collaborating with support staff while providing
administrative and customer support to ensure efficient department operations. Top candidates will have good interpersonal skills, with an affinity for excellent customer service. This is a full-time position based in our Virginia Beach, VA corporate office.
Key responsibilities
Respond to customer queries in a timely and accurate way, via phone and email
Process requests via multiple sources and coordinate internally to ensure resolution
Maintain and organize departmental calendars with upcoming meetings, events, and travel
Manage product sales and warranty request which include ordering, shipping and returns
Prepare shipping documentation to include commercial invoices, international BOLs and any other required customs paperwork
Update and maintain internal databases with a high degree of accuracy
Perform other administrative duties as assigned
Provide support remotely when necessary
Required skills
Experience with Outlook, Word, and Excel
Experience using help desk software
Able to lift 30-35lbs
Ability to prioritize your workload to ensure critical issues are resolved first.
Excellent communication and problem-solving skills
Minimum 2 years of customer service is required.
Compensation
& Benefits
Annual salary
Full-time employment
Benefits Include: Employee Incentive Plan (EIP), Health, Dental, Vision, Accident, Life, Short Term Disability, and 401K
StarChase provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.