1. Returns: When returning a product for a refund, you must send in a RMA request within fifteen (15) days of receiving your product to obtain an RMA number, which will expire 20 days after being issued. You are responsible for returning the item to the address as designed by StarChase in a package with the RMA number prominently displayed on the exterior of the package. Click here to access RMA Request Form

After your request is processed (usually within 2-3 days), we will reply with instructions. For your protection, we recommend that all returns be sent back via traceable carrier. You are responsible for all costs related to return shipping. After receiving and inspecting the returned merchandise, we will reimburse your credit card for the purchase price of the item, less the original shipping fee and any applicable restocking fee. For refunds on purchases made with a credit card, we will issue a credit to the same credit card used to make the purchase. Please allow 10-14 business days for the credit to process to your account.

Returned products must be in like-new condition, contain all of its original contents, and be in its original packaging in order to be accepted for Return Merchandise Authorization (RMA). It is very important you do not deface the retail box in any way. You may be responsible for the following restocking fees:

Unopened, new condition	No restocking fee
Opened, in good condition	10% restocking fee
Opened, damaged or missing materials/packaging	20% restocking fee

We reserve the right to refuse a package that does not have the RMA prominently displayed on the shipping label, or if the retail package or product is missing any contents or defaced in any way.

We cannot accept the return of the following items as these sales are final and non-refundable:

• Used, Non-Defective products

• Custom Built and Special order products

Activation, monthly service fees, and shipping charges are also non-refundable.

2. Refused Shipment/Undeliverable Package: If you refuse a package upon delivery or your package is undeliverable due to customer error or oversight, we must charge your card for the shipping cost and shipper fee caused by your decision. This policy applies even if your order was originally shipped to you free of charge.

3. Defective Returns: All of our products are backed by our one (1) year limited warranty. If the item shows signs of misuse, it will not be accepted for return. Items returned, that are being claimed as defective or damaged, WILL BE SUBJECT to a 20% restocking fee if they are found to be in working order. In order to avoid this, we suggest that you contact our Technical Support department prior to requesting a return if you feel that the item is defective. In most cases they will be able to troubleshoot the product over the phone to avoid an unnecessary return. Within thirty (30) days of purchase, a defective item can be returned for exchange of a different item of equal or greater value (you will be responsible for the difference in price).